Privacy Policy
Welcome to Bio-Test Laboratory. This Privacy Policy governs the manner in which we collect, use,
maintain, and disclose information collected from users (referred to as "User(s)" or "you") of Bio-Test.ca
(referred to as the "Website").
If you are not a resident of Canada, you should note that we collect, use, and disclose your personal
information as described in this Privacy Policy and in accordance with the privacy laws of Canada, which
may be different than the privacy laws of the jurisdiction in which you reside.
INTRODUCTION
At Bio-Test Laboratory, we value your privacy and are committed to protecting your personal
information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of
information we collect from users of our Website. By using our Website, you consent to the terms of this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
“Personal information” means information about an identifiable individual as described under Canadian
privacy laws. Generally, personal information does not include any business contact information that is
solely used to communicate with you in relation to your employment, business, or profession, such as
your name, position name or title, work address, work telephone number, work fax number, or work
email address.
We may collect personal identification information from Users in various ways, including but not limited
to when Users visit our Website, register on the Website, subscribe to a newsletter, respond to a survey,
fill out a form, and in connection with other activities, services, features, or resources we make available
on our Website. We may collect, use, and disclose different types of personal information, depending on
our relationship with you. Generally, the types of personal information we collect can be grouped into
the following categories (not all of which may apply to you):
- identification information, such as your name, sex, and date of birth
- contact information, such as your address, email address, and telephone number
- health information, such as your health history, provincial health card number, the results of your laboratory tests, and details about the healthcare services you receive from us
- financial information, such as your billing address
- technical and usage information when you use our website, such as your internet protocol (IP) address, login data, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website
- marketing and communications information, such as your preferences for receiving our marketing information
HOW WE USE YOUR PERSONAL INFORMATION
We generally use your personal information for the following purposes:
- to verify your identity and provide you with services
- to communicate your diagnostic test results to you or your healthcare providers, or where required, your local public health unit, and to notify you about other activities relating to your use of our services
- to process your payment details and confirm that transactions or services have been completed
- to facilitate and administer your access to and use of our website and patient portal
- to respond to your inquiries, complaints, or requests
- with your prior consent, to communicate with you about new programs and services that may be of interest to you
- to conduct analysis and to improve the effectiveness and efficiency of our operations, products, services, and programs, including by collecting opinions and comments about our services
- to investigate legal claims and protect our rights, operations, or property
- for such other purposes as you may consent to from time to time
- as otherwise required or permitted by law
OUR USE OF WEBSITE COOKIES
We use cookies, and other similar technologies such as web beacons, to automatically collect
information when you use our website and patient portal. Cookies help us analyze web traffic and
improve our services. They also allow us to distinguish you from other users so that we can collect
information about your preferences to tailor your experience when you use our website and patient
portal. For example, we use cookies that allow you to remain logged in while you navigate the patient
portal. We do not use personal information collected through cookies in our patient portal to engage in
interest-based advertising.
You have a variety of tools to control the information collected by cookies and similar technologies
when you use our website and patient portal. For example, you can use controls in your internet
browser to limit how the websites you visit are able to use cookies and to withdraw your consent by
clearing or blocking cookies. Note, however, that without certain cookies you may not be able to use all
the features of our website or patient portal. You can learn more about cookies here.
YOUR CONSENT TO THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION
We collect, use, and disclose your personal information with your consent or as permitted or required
by law. How we obtain your consent, including whether it is express or implied, will depend on the
circumstances and the sensitivity of the personal information in question. Generally, we will seek your
consent at the time we collect your personal information, either orally, electronically, or in writing.
If you wish to withdraw your consent to our collection, use, or disclosure of your personal information,
please contact us using the contact information in the “How to Contact Us” section below. We will
accommodate requests to withdraw consent, subject to legal or contractual restrictions. We will also
accommodate requests to place conditions on your consent to the collection, use, or disclosure of your
personal health information. In some cases, withdrawal of your consent may mean that we will no
longer be able to provide you with certain products or services.
Opting Out of Marketing Communications
If you no longer want to receive marketing-related communications from us, you may opt out by clicking
the “unsubscribe” link included in any marketing-relating communication you receive from us. You may
also opt out by contacting us directly using the contact information in the “How to Contact Us” section
below.
Please note that if you opt out from receiving marketing-related communications, we may still need to
send you communications about your use of our products or services, or other matters.
Retention, Storage, and International Transfer of Personal Information
We will retain your personal information for as long as necessary to fulfill the purposes for which we
collected it, and as permitted or required by law.
We store personal information that is collected through our patient portal on servers located in Canada.
INFORMATION SECURITY
We have implemented physical, organizational, contractual, and technological security measures in an
effort to protect your personal information from loss or theft, unauthorized access, use, or disclosure.
For example:
- we train our employees and agents on the importance of safeguarding personal information
- we restrict access to your personal information to those employees or agents who need access for authorized purposes
- we protect personal information in electronic form using technological means, including, but not limited to, firewalls, access controls, monitoring, and encryption
Despite these measures, we cannot guarantee that our safeguards will always be effective. A breach of
security safeguards can result in such risks as phishing and identity theft. In such cases, we will act
promptly to mitigate the risks and to inform you where there is a real risk of significant harm, or as
otherwise required by law.
We may also require that you assist us in safeguarding your personal information. For example, if you
create an account to use our patient portal, you should use a unique and strong password and not share
your password with others.
If you have reason to believe that your interaction with us is no longer secure (for example, if you feel
that the security of any information that you provided to us has been compromised), please contact us
immediately using the contact information in the “How to Contact Us” section below.
ACCESSING AND UPDATING YOUR PERSONAL INFORMATION
We expect you to supply us with updates to your personal information, when required. We will not
routinely update your personal information unless such a process is necessary.
You may make a request to review any personal information about you that we have collected, used, or
disclosed, and we will provide you with any such personal information to the extent required by
applicable laws.
You may also challenge the accuracy or completeness of your personal information in our records. If you
demonstrate that your personal information in our records is inaccurate or incomplete, we will amend
your personal information as required.
We may require that you provide sufficient identification to fulfill your request to access or correct your
personal information. Any such identifying information will be used only for this purpose. We will
attempt to respond to your access or correction request no later than 30 days after receipt of such
request and will advise you in writing if we cannot meet your request within this time limit. We will not
charge you and fees to access your personal information in our records without first providing you with
an estimate of the approximate fees, if any. You may have the right to make a complaint to the Privacy
Commissioner of Canada or the applicable provincial privacy commissioner if you object to how we
handle your request.
If we are processing your personal information on behalf of our customer, we may refer your access or
correction request to that customer.
Third-Party Websites and Services
We may provide links to third-party websites for your convenience and information. We may also make
opportunities available to you to purchase, subscribe to, or use other products or services from third
parties with different privacy practices. Those other websites, products, or services are governed by the
privacy statements and policies of the respective third party. This Privacy Policy does not extend to any
websites, products, or services provided by third parties. We do not assume responsibility for the
privacy practices of third parties and we encourage you to review all third-party privacy statements and
policies prior to using third-party websites, products, or services.
CHANGES TO THIS PRIVACY POLICY
The Privacy Policy was last revised as of the date that appears at the top of this page.
From time to time, we may make changes to this Privacy Policy. When changes are made, they will
become immediately effective when published in a revised Privacy Policy posted on our website, unless
otherwise noted. We may also communicate the changes to this Privacy Policy by other means.
CONTACT US
If you have any questions about this Privacy Policy, the practices of this Website, or your dealings with
this Website, please contact us at Info@Bio-Test.ca.
AODA Compliance Disclaimer
Bio-Test Laboratory is committed to providing an accessible and inclusive experience for all users,
including those with disabilities. We strive to comply with the Accessibility for Ontarians with Disabilities
Act (AODA) and its associated standards and regulations.
Our website is designed and developed with accessibility in mind, and we continuously work to improve
our website's accessibility features. We have implemented various accessibility features, such as
alternative text for images, keyboard navigation, and descriptive link text, to ensure that our website is
accessible to all users.
If you have any feedback or suggestions on how we can improve the accessibility of our website, please
contact us at Info@Bio-Test.ca. We welcome your feedback and are committed to making reasonable
efforts to accommodate all users.
Please note that some third-party content, such as embedded videos or social media feeds, may not be
fully accessible. We make every effort to ensure that these third-party providers comply with AODA
standards and regulations.
We encourage you to contact us if you encounter any barriers while using our website. We are
committed to providing an accessible and inclusive experience for all users and will make reasonable
efforts to accommodate your needs.